Last Updated: 20 January 2026
Mineral-Loy (Pty) Ltd (“Mineral-Loy”, “we”, “us”, or “our”) operates the website https://www.mineral-loy.co.za (the “Site”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with our Site.
1. Definitions
Personal Information
Personal information means any information that identifies or can reasonably be linked to an identifiable individual. This may include, but is not limited to:
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Name and surname
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Email address
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Telephone number
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Physical or postal address
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Business or company information provided through contact forms
Personal information does not include anonymised data or information that cannot be linked to an identifiable person.
2. Information We Collect
We may collect:
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Basic contact information submitted via contact or enquiry forms
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Information voluntarily provided when communicating with us by email
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Technical information such as IP address, browser type, pages visited, and date/time of access
We do not knowingly collect sensitive personal information or payment details through this Site.
3. How We Collect Information
Personal information is collected when you:
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Submit a contact or enquiry form
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Email us directly
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Interact with the Site in a way that provides technical or usage data
Some technical information may be collected automatically through cookies and similar technologies.
4. How We Use Personal Information
We use personal information to:
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Respond to enquiries and requests
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Communicate with you regarding our products or services
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Improve the functionality and performance of the Site
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Maintain the security and integrity of our systems
We do not sell or rent personal information to third parties.
5. Sharing of Personal Information
We may share personal information only:
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With trusted service providers who assist us in operating the Site (on a need-to-know basis)
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Where required by law, court order, or regulatory authority
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To protect our legal rights or the safety of users
Any third parties processing information on our behalf are required to handle it securely and lawfully.
6. Cookies
Cookies are small text files stored on your device when you visit a website.
We use cookies to:
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Improve website functionality
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Analyse site usage and performance
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Enhance user experience
You can configure your browser to refuse cookies or alert you when cookies are being used. Some Site features may not function correctly without cookies enabled.
7. Log and Usage Data
We may collect non-identifying information such as:
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IP address
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Browser type and version
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Pages visited
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Date and time of visits
This information is used for analytics, site administration, and security monitoring.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
9. Your Rights
Subject to applicable data protection laws, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion or restriction of processing
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Object to certain types of processing
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Withdraw consent where processing is based on consent
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Lodge a complaint with a relevant supervisory authority
Requests can be submitted using the contact details below.
10. Children’s Privacy
This Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.
11. Legal Disclosure
We may disclose personal information where required to do so by law, court order, or lawful request by public authorities.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
13. External Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
